FAQs
Find quick answers to the most common questions our customers ask every day.
Help Center
Helpful Common Questions & Answers
Clear answers to the most common questions about our services and process — all in one place.
General Questions
Do you make a mess inside the home?
No — we use professional vacuums, drop cloths, and sealed cleaning methods to keep your home spotless.
Do I need to be home during the service?
Yes, someone should be home to allow access and walk through the results.
How do I schedule an appointment?
You can call, text, live chat, or use our online booking form — whatever is easiest for you.
What should I expect during an appointment?
You can expect a clean, professional visit. Our technician explains the process, protects your home, completes the service, and reviews results before leaving.
Can I reschedule my appointment?
Of course. Just contact us and we’ll gladly reschedule to a time that works better for you.
Do you offer same-day or emergency service?
Yes. We offer same-day and next-day appointments depending on availability.
What makes your company different from other chimney services?
We provide fast scheduling, certified technicians, honest pricing, detailed inspections, and zero-mess cleaning.
Our focus is safety, transparency, and delivering reliable results on every job.
What areas do you serve?
We provide chimney and fireplace services across Orlando and surrounding areas.
Do you offer free estimates?
Yes, we provide free estimates for most services. Some repair estimates may require an on-site inspection to give accurate pricing.
Are your technicians background-checked?
Yes. All of our technicians are background-checked, fully certified, and professionally trained for safety and reliability.
Air Duct – Related Questions
What is air duct cleaning?
Air duct cleaning removes dust, debris, allergens, and contaminants from your home’s HVAC duct system.
How often should air ducts be cleaned?
Every 2–4 years, or sooner if you have pets, allergies, or recent renovations.
Does air duct cleaning improve air quality?
Yes. It helps reduce airborne dust, allergens, and irritants.
Can dirty air ducts affect HVAC efficiency?
Absolutely. Blocked ducts force your system to work harder and use more energy.
Is air duct cleaning messy?
No. We use sealed systems and professional vacuums to keep your home clean.
How long does air duct cleaning take?
Typically 1–3 hours, depending on home size and system complexity.
Do you clean all vents and returns?
Yes. Supply vents, return vents, and main trunk lines are all cleaned.
How do I know if my ducts need cleaning?
Visible dust, musty smells, allergy symptoms, or uneven airflow are common signs.
Is air duct cleaning safe for my system?
Yes, when done properly with professional equipment and techniques.
Will it help with odors in my home?
In many cases, yes—especially odors caused by dust, pets, or mold buildup.
Do I need to leave the house during cleaning?
No, but some clients prefer to step out due to noise.
Is air duct cleaning necessary for new homes?
Yes. Construction dust often remains in ducts after building.
Dryer Vent – Related Questions
What is dryer vent cleaning?
It removes lint and debris from the dryer vent line leading outside.
How often should dryer vents be cleaned?
At least once a year, more often for heavy dryer use.
Is a clogged dryer vent a fire hazard?
Yes. Lint buildup is one of the leading causes of house fires.
Does dryer vent cleaning improve drying time?
Yes. Clothes dry faster and more efficiently.
Can a clogged vent damage my dryer?
Yes. It causes overheating and shortens the dryer’s lifespan.
How long does dryer vent cleaning take?
Usually 45–90 minutes.
Do you clean from dryer to exterior exit?
Yes. The entire vent line is cleaned end-to-end.
What are signs my dryer vent is clogged?
Long drying times, burning smell, a hot dryer, or lint buildup.
Is dryer vent cleaning messy?
No. We contain all lint and clean up after service.
Can birds or rodents block dryer vents?
Yes. We often find nests or debris blocking airflow.
Do you install dryer vent covers?
Yes, if needed, to prevent future blockages.
Is dryer vent cleaning required by code?
In many areas, regular maintenance is strongly recommended for safety.
HVAC – Related Questions
How often should HVAC systems be serviced?
Twice a year—before summer and before winter.
Does HVAC maintenance save money?
Yes. It improves efficiency, reduces repair costs, and helps lower energy bills.
What’s included in HVAC maintenance?
Inspection, cleaning, testing, and performance checks.
How long does an HVAC system last?
Typically 12–20 years with proper maintenance.
Why is my HVAC system noisy?
Loose parts, airflow issues, or mechanical wear may be the cause.
Can HVAC issues affect indoor air quality?
Yes. Dirty systems circulate dust, allergens, and moisture.
What size HVAC system do I need?
It depends on home size, insulation, and layout.
Why is my energy bill so high?
Poor efficiency, dirty filters, or aging equipment are common reasons.
What does HVAC stand for?
Heating, Ventilation, and Air Conditioning.
How often should I change HVAC filters?
Every 3-6 months, depending on usage and filter type.
Is HVAC maintenance required for warranty?
Often, yes—many manufacturers require regular service.
When should I replace instead of repair?
If repairs are frequent or the system is over 15 years old.
Chimney – Related Questions
What happens during a chimney inspection?
We check the flue, liner, cap, masonry, draft, and any safety issues using professional tools.
Do you repair cracked or damaged chimneys?
Yes — we fix masonry, flue liners, crown cracks, leaks, and more.
How often should I clean my chimney?
Most homes need a full chimney cleaning once a year, especially before the winter season.
What are the signs my chimney needs cleaning?
Smoke backing up, strong odors, visible soot, or reduced fireplace performance are the most common signs.
Is chimney cleaning really necessary if I don’t use my fireplace often?
Yes. Birds, moisture, debris, and creosote can still build up even with light usage.
How long does a chimney cleaning take?
Most cleanings take between 45–90 minutes depending on buildup and system condition.
What is a chimney cap and do I need one?
A chimney cap prevents rain, animals, leaves, and sparks from entering or escaping the chimney.
Do you install chimney caps?
Yes — we install high-quality stainless-steel and copper caps.
Can a blocked chimney be dangerous?
Yes — blockages can cause smoke backup, carbon monoxide, and potential fires.
How do I know if my chimney has a leak?
Stains, moisture near the fireplace, odors, or chimney discoloration are common leak indicators.
Can you remove animals or nests from my chimney?
Yes — we safely remove nests and install caps to prevent future entry.
Can you waterproof my chimney?
Yes — we apply professional waterproofing to prevent leaks and structural damage.
Can a dirty chimney really cause a house fire?
Yes. Creosote buildup is highly flammable and is the number one cause of chimney fires in the U.S.
Annual cleaning significantly reduces this risk and keeps your home safe.
Fireplace – Related Questions
Why does my fireplace smell bad?
Odors usually come from creosote, moisture, animal nests, or poor ventilation.
How do I know if my fireplace is safe to use?
A certified annual inspection is the best way to confirm your system is safe, venting properly, and free of hazards.
Can you fix a smoky fireplace?
Yes — we solve draft issues, blockages, and ventilation problems causing smoke.
Do gas fireplaces need a chimney sweep?
Yes — they still produce debris and require inspection for safety.
Why is smoke entering my home instead of going up the chimney?
This happens due to blockages, poor draft, cold flue, or negative air pressure.
Do you check for carbon monoxide issues?
Yes — our inspection includes safety checks for CO risks and proper ventilation.
What is creosote and why is it dangerous?
Creosote is a flammable residue that can ignite and cause chimney fires if not removed.
Can you convert my wood-burning fireplace to gas?
Yes — we handle complete gas conversions, including installation, venting checks, and safety inspections.
Can you clean gas fireplaces too?
Yes. Gas fireplaces need annual inspection and cleaning to remove soot and check venting.
Why does my fireplace struggle to stay lit?
A weak or inconsistent flame usually means there’s an airflow issue, a blocked flue, moisture inside the system, or problems with the gas line or pilot assembly. We diagnose the exact cause and restore proper operation.
Why is cold air coming down my fireplace?
Cold drafts happen when the damper doesn’t seal properly, the chimney lacks proper insulation, or outside pressure pushes air down the flue. We inspect the system and fix the source of the draft.
Can you repair cracks or damage inside the firebox?
Yes. We repair mortar joints, refractory panels, brickwork, and structural firebox damage to restore safety and prevent further deterioration.